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Refund and Returns Policy

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

    • Gift cards

    • Downloadable software products

    • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use

    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    • Any item that is returned more than 30 days after delivery.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@nyunnie.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping Returns

Upon initiating a return request, we’ll promptly email you a return label for your convenience.

To return your product, affix the provided return label to the package—no need to worry about the shipping cost; we’ve got it covered! Please note that our return shipping coverage is applicable to items below a certain weight, excluding heavy oversize items. This information will be guided when you make a return order.

Upon receiving your returned item, we’ll process the refund. Please note that the original shipping costs are non-refundable. However, for added ease, we’ll take care of the return shipping costs within the specified weight limit, so no deductions from your refund.

The time it takes for your exchanged product to reach you may vary based on your location. For valuable items, consider using a trackable shipping service or purchasing shipping insurance. While we don’t guarantee the return’s arrival, these options provide peace of mind.

Feel free to reach out if you have any questions or need further assistance!

 

Need help?

Contact us at support@nyunnie.com for questions related to refunds and returns.